Privacy Policy

Our approach

We take the protection of your personal information seriously and handle it in line with applicable data protection laws, including the GDPR and PIPEDA. Our website is meant for adults aged 18 and over, and we do not knowingly collect data from younger people.

Data we collect

When you register and play, we hold your identity and contact details, proof of address, payment details, your deposits and withdrawals, your game history and responsible gambling settings, and technical data such as IP address, browser and device.

Why we use it

We use your data to run your account, process payments, verify your identity and age, answer your questions and offer promotions. We also use it to meet anti-money-laundering and responsible gambling duties and to stop fraud and bonus abuse.

Who we share it with

Payment providers, identity and age check services, game providers that need limited details, and our professional advisers can receive data where needed. Regulators and law enforcement receive data only when the law requires it. Some customer service tools, including AI assistants, get restricted access to support conversations.

Transfers and storage

When data leaves the EEA, we use recognised safeguards such as standard contractual clauses. Because of anti-money-laundering rules, we keep account data for at least five years after an account is closed.

Your rights

You can ask to see, correct or limit the use of your data, object to processing, withdraw consent and complain to a data protection authority.

Security

We protect your data with technical, physical and organisational measures against loss, theft and unauthorised access.

Contact

Questions about your data go to our data protection officer at [email protected]. You can also reach our support team by email at [email protected] or through live chat.