Terms and Conditions

Who we are

Cobra Casino holds E-gaming licence no. 0000002 from the Tobique Gaming Commission. The licence holder is Novatrix SRL, a company incorporated in Costa Rica under registration number 3-102-893958.

Who can play

You must be 18 or older, or older still where the legal gambling age in your country is higher. When you enter our website, we ask you to confirm that you are visiting from outside of Australia. Using a VPN to get around geographic restrictions is not allowed and can cost you your winnings.

Your account

Each person can hold one personal player account only. You register in person and give your date of birth, a valid ID and your home address. We can ask for more documents or call you to confirm who you are, and an account can be suspended while checks are open.

Deposits

Deposit from a payment account in your own name. Every deposit has to be played through three times before it can be paid out, and several deposits made without play are counted together.

Withdrawals

Our target is to handle a withdrawal within 12 hours, and within 72 hours once it has been approved. Bank transfers take up to 3 business days. A withdrawal stays pending until verification is done. If we cannot reach you by phone or email for two weeks after you ask for a payout, the account is locked and the payout is cancelled.

Bonuses

Bonus offers come with their own wagering, maximum bet and time limits. One offer is available per person, household, device and payment method. Deposits made through Neteller or Skrill are not eligible for promotions.

Errors and fair play

If a bet is accepted or a payment is handled by mistake, we may cancel it and put balances back to where they should be. Fraud, collusion, bots and chargebacks can lead to account closure.

Complaints

If something goes wrong, contact our support team first by live chat or email so that we can look into it.

Language

The English version of our rules applies if a translation says something different.